Reservation Terms and Conditions

Rental Policies, Rules and Regulations:

IMPORTANT Please Read Carefully! (Back to site)

ONLINE RESERVATIONS

Book ONLINE anytime! Click here to search for a vacation rental now.

• 13.75% Sales Tax on All Rentals in Currituck County & Associated Fees
• 12.75% Sales Tax on All Rentals in Dare County & Associated Fees

RESERVATIONS

Reservations are accepted for all homes through our web site or by calling direct at 252-261-2171. Rates and amenities shown are subject to change without notice. Upon booking a reservation, a VRA will be mailed requesting payment of the reservation fee, optional Travel Insurance and one half the rental amount. ALL RESERVATIONS MUST BE CONFIRMED BY ABOVE PAYMENT AND A SIGNED VRA RECEIVED BY KITTY DUNES RENTALS WITHIN 10 DAYS OF THE RESERVATION BEING MADE. Reservations made less than 30 days prior to check-in must be paid in full and mailed via two day mail service. A $75 nonrefundable reservation fee (plus tax) will be charged for each reservation. The balance payment for your stay is due 30 days prior to check-in and may be paid with personal check, money order, certified or cashier's check. Payments for reservations made less than 30 days ahead or balances received less than 30 days prior to check-in MUST be made in the form of money order, certified or cashier's check. NO PERSONAL CHECKS ACCEPTED LESS THAN 30 DAYS PRIOR TO ARRIVAL DATE. All balances must be paid in full PRIOR TO check-in. NO Funds accepted at check-in.

MAIL ALL PAYMENTS TO:

Kitty Dunes Rentals
P O Box 275
Kitty Hawk, NC 27949

Insufficient Funds Checks - A service charge of $30.00 will be added for any check returned to us for any reason. Certified funds will then be required for any payment.

SAME TIME NEXT YEAR

PRE-RESERVING A VACATION

If this year's guests do not pre-reserve their vacation upon their departure, you may pre-reserve for the following year. Pre-reservations are only tentative and will be based on the home's availability in the Kitty Dunes Rentals program for the following year as well as availability set forth by the homeowner.A non-refundable pre-reservation fee of $50.00 (including tax) will be charged.

DISCOUNTS

Many homeowners participate in our discount programs: Active Military, AARP, AAA, Police, Firefighters & EMS. In order to receive this discount, the owner must participate in the discount program and you must return a copy of your valid card with your lease and 1st payment. Discounts will not be given at any other time. Temporary cards will not be accepted.

OFF SEASON MINI STAYS

Some homes offer 3 night rates Off Season. Reservations may be made up to 10 DAYS prior to arrival. Flyers Club homes DO NOT offer sheets and/or towels on partial stays, although sheets & towels may still be rented through Kitty Dunes Rentals.

Some homes offer 4 night rates In Season. Reservations may be made up to 10 DAYS prior to arrival. Flyers Club homes DO NOT offer sheets and/or towels on partial stays, although sheets and towels may still be rented through Kitty Dunes Rentals.

To RESERVE a MINI STAY, please call 888-860-3863.

TRAVEL INSURANCE

This covers much more than Hurricanes, specifics are in a pamphlet provided with your rental agreement. Kitty Dunes Rentals offers optional travel insurance from AIG Travel Guard International. A premium of 7% of the total rent, tax and reservation fee is charged. To purchase, you must forward the premium amount along with the Advance rent payment within 10 days of making a reservation. NO REFUNDS WILL BE GIVEN FOR HURRICANE MANDATORY EVACUATION WITHOUT THE PURCHASE OF TRAVEL INSURANCE. Travel insurance is non-refundable. PDF download of pamphlet: For PDF Click here.

CHECK-IN

Check-in time is 4:00 P.M. on the day your reservation begins. Please schedule your arrival accordingly. Keys will not be given out prior to check-in time. Be sure to locate the correct check in office in advance, as each office only carries the keys for their area. Below are our office locations, and the areas they serve.

Corolla Office Location:
1109A Ocean Trail
Corolla, NC
Telephone: 252-453-3863.
(For all homes north of Duck; i.e. all neighborhoods beginning with letters)

Kitty Hawk Office Location:
Milepost 5 on U.S. 158 Bypass
3620 North Croatan Highway
Kitty Hawk, NC
Telephone: 252-261-2171.
(For all homes Duck to South Nags Head; i.e., neighborhoods beginning with numbers)

EARLY CHECK-IN

Kitty Dunes offers a limited number of early check-ins (1:00pm) for an additional $95 plus tax. This feature is not available for homes with 6 plus bedrooms and/or homes in 4WD area. Early check-in can not be guaranteed and is available first come first serve basis. In the event we can not provide you with early check-in, you will be refunded this fee.

CHECK OUT

Checkout time is 10:00 A.M.! Please respect the next guests by leaving on time. Upon checkout, guests are expected to do their dishes, carry out the trash, close and lock windows and doors, leave the premises in a neat, tidy condition and return keys to our office. Keys can be left in our drop box outside the office door if you are leaving during non-business hours. Please make sure you return the keys to the office at which you checked-in. DO NOT LEAVE KEYS IN THE HOUSE. Cleaning: We try to clean the homes early, but if necessary, cleaners may remain on the premises until 7:00 p.m. on the check-in day, and may enter the premises at 10:00 a.m. on check out day.

EXPRESS CHECK-OUT

Enjoy the benefit of leaving the keys at your rental home - you're on your way home! Call the Kitty Dunes office at 252-261-2326, leave a message stating: the leaseholder's name, the property number and your time of check-out. (10am check-out STILL applies). Lock the door - drive safely! (AVAILABLE only for select homes in the following areas - Currituck Club, Whalehead, Ocean Sands, Duck & Southern Shores homes.)

FAMILIES ONLY

Properties will NOT be rented to non-family groups. If a group misrepresents itself (as a family), Kitty Dunes HAS the right to have premises immediately vacated WITHOUT refund and impose appropriate penalties. Strict adherence to the house occupancy limits is enforced. Overcrowding violates local health code and is grounds for eviction WITHOUT refund. No mobile sleeping units or tents may be used at homes for any purpose other than transportation.

SECURITY DEPOSITS

Security deposits are required for many homes and will be noted in the description.

ACCIDENTAL RENTAL DAMAGE INSURANCE (ARDI)

Accidental Rental Damage Insurance can be purchased in lieu of paying a security deposit at a cost of $45. ARDI is not available on all properties and is non refundable. ARDI is to cover inadvertent unintentional acts that cause damage to the property up to $1,500. Damages must be reported in order to be covered. For complete information including exclusions, Print Brochure.

CANCELLATIONS & TRANSFERS

If you need to cancel your reservation, we will attempt to re-rent the home for you. To do this, a $75 (plus tax) non-refundable Cancellation Fee and your written authorization must be received first. Once your entire reservation is successfully re-rented for the same amount as your VRA with confirmed payment, your rent amount paid (less non-refundable fees) will be refunded. The Travel Insurance payment if purchased, SDPP and reservation fee and cancellation fees are not refundable. If the reservation does not re-rent, full payment is due.

Transfer from one home to another is a re-rent of the first reservation and the $75 fee (plus tax) will be charged. All above re-rent rules apply. Transfers from one week to another in the same house will be charged a $75 move fee (plus tax) and charged the higher rental rate. All rental payments will be applied to your new week.

ACCOMMODATIONS

All homes managed by Kitty Dunes Rentals are privately owned. Each owner welcomes you to their home in hopes that you enjoy your visit. Each property is furnished according to the owner's individual preference and tastes. Refunds are not given for dissatisfaction with décor. Homes are furnished with pillows, bedspreads/comforters, dishes and kitchen dining utensils. Most homes have outside showers. Guests should bring sheets, blankets, towels, bathroom and kitchen products. Rental homes noting "FLYERS CLUB" or "FLYERS CLUB W/BEDS MADE" provide sheets and/or towels.

POOLS, SPAS & WHIRLPOOLS

Community pool access will not be guaranteed before May 31st or after September 2nd. Homes with private pools are generally offered from April 30 - October 9, weather permitting, unless otherwise noted in the description. Please call for verification of dates. There are risks involved with the use of these features. Please follow the posted rules carefully. Pets absolutely prohibited in pools and spas. Spa or Hot Tub: Designed for complete water circulation, filtration and disinfectant. Whirlpool: No filtration, heating or disinfectant; the water is drained after each use. Jacuzzi: Brand name of a spa. Salt Pool: Uses salt as a means of sanitation.

LONG DISTANCE CALLS

Most homes provide telephone service for LOCAL calls and have long-distance blocks in place. All toll calls, including information calls, must be charged to the tenant's home phone or calling card. All our rental areas & Manteo are local calls.

PETS

Some homes allow pets (2 maximum). Pets must be declared and a $75 non-refundable pet fee (plus tax) per pet must be paid PRIOR to check in. Pets are prohibited in pools and spas; such conduct will result in immediate eviction without refund plus a sanitizing fee up to $400. PETS ARE EXPRESSLY FORBIDDEN IN ALL RENTAL HOMES DECLARED "NO PETS". NO PETS MEANS NO PETS. Violation of this regulation is STRICTLY ENFORECED and grounds for eviction without refund as well as a $250 cleaning fee incurred. Animal boarding is available at Coastal Animal Hospital - 252-261-3960, Animal Hospital of Nags Head - 252-441-8611 and Salty Dog - 252-441-6501.

FLYER'S CLUB

Some of our Owners would like to treat you to the convenience of sheets and towels upon your arrival. Look for the Flyers Club notation in the house description. NOTE: Flyers Club is not available for partial stays.

HOME MAINTENANCE

Every effort is made to keep each home and equipment in good working order. When repairs are needed we make them as quickly as possible. Please notify us of any needs. Pools, Hot Tubs, TV's, VCR's and other entertainment equipment are extra features provided by many owners. In the event of malfunction, we will make every effort to expedite repair but NO REFUNDS will be made.

CATALOG ERRORS AND MALFUNCTIONING EQUIPMENT

Every effort has been made to have accurate home descriptions at catalog press time, however; Kitty Dunes is NOT responsible for misprints or liable for any printing errors and/or omissions, or changes of equipment,
furnishings or amenities offered by individual owners. If there is a rate error, you will be given the option to either accept the higher rate or cancel your reservation.

WELL WATER

In some areas of the Outer Banks the water is naturally salty or discolored. The water is not harmful; however, you may choose to purchase bottled water for drinking and cooking. This condition is beyond the control of Kitty Dunes Rentals and homeowners.